Privacy Policy

Law 25 was adopted to modernize legislation regarding the protection of personal information. The evolving context of technologies and the rapid exchange of information have prompted the government to focus on the protection of personal information held by Quebec organizations. This law imposes several new obligations on both private and public organizations, with the goal of raising the level of personal information protection and fostering trust between organizations and individuals.

Given the sensitivity of the information held by our company, Thelos has implemented a rigorous information governance program, which includes strict policies concerning the protection of personal information to comply with the requirements of Law 25. This ensures the protection of our team, our clients, and our business partners. All personal information held by Thelos is well protected, from collection to destruction.

[Name of the responsible partner] is the partner responsible for the protection of personal information, as well as the establishment of policies and practices surrounding the governance of this information. However, each member of the team is informed and trained to comply with the established standards. Our policies govern requests for access to information, complaints, deindexing, and deletion requests, which are processed according to established procedures to ensure compliance with the requirements of the law.

We also maintain a security incident log, a schedule for the destruction of information, and ensure internal information security.

Thelos is committed to ensuring the protection and confidentiality of the personal information you provide or that we collect when you visit our website or interact with us. This privacy policy (hereinafter the "Policy") aims to inform you about the personal information we collect, as well as how that information is saved, processed, used, shared, and communicated by us.

Collection of personal information

When you visit our website, we may collect and use the following categories of personal information:

  • Identification: your first and last name.
  • Contact details: your telephone number and email address.
  • Use of our site: when you browse our website, we automatically collect certain personal information via your browser's cookie files, including your IP address, preferred language, the date and time of your visits, as well as the pages you view.
Use of personal information

The personal information we collect is only used for the purposes indicated at the time of collection, such as when you browse or disclose your information on our website. We use your personal information to communicate with you, respond to a question, comment, or request for information, or to fulfill your request for a quote.

Communication

Thelos undertakes not to communicate personal information for purposes other than those for which it was collected, unless you consent or the law permits or requires it.

Security

Thelos ensures the confidentiality and protection of the personal information we hold. To achieve this, we apply physical, organizational, contractual, and technological security measures that are generally recognized and applied for this purpose. All consultants and service providers who handle your personal information, where applicable, must also adhere to these security measures.

Responsibility

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as permitted or required by law.

Thelos takes no responsibility for the accuracy of the information you provide on our website. Subject to applicable laws, you may review the personal information we hold and request that appropriate corrections be made.

Any request for access or rectification must be submitted in writing by an individual proving their identity and will be responded to within thirty (30) days of receipt by Thelos, in accordance with our process for handling personal information requests. If we are unable to respond within this timeframe, we will notify you.

Responsibility

For any questions relating to this Policy or your personal information, please contact our data protection associate, [Name of the responsible associate], at the following address: info@thelos.ca